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Service Writer in Fort Worth, TX at Southwest International Trucks

Date Posted: 12/3/2018

Job Snapshot

Job Description

Southwest International Trucks has an opportunity for a Service Writer to join our team in Fort Worth.  We are seeking a highly motivated individual with strong customer service and management skills.

Job Responsibilities:

  • Communicate with service customers to determine the nature of the mechanical problems
  • Secure agreement with customer before repair
  • Determine Warranty eligibility
  • Prioritize repairs needed to be completed to the mechanics
  • Follow-up on repair with mechanics/ keep customers informed
  • Handle telephone inquiries/return phone calls
  • Maintain the upkeep of the shop
  • Assist the Service Manager as needed

Job Requirements

High School diploma or equivalent and 3 or more years minimum experience as a Service Writer, preferably in the Heavy Duty Truck Industry.

  • Current Drivers License, CDL a plus
  • Sales Skills and ability to make appropriate service recommendations
  • Good verbal and written communication skills
  • Solid computer skills-must be able to enter data accurately and quickly
  • Ability to problem solve in an efficient and effective manner


    At Southwest International Trucks we value our employees.

Company Benefits:

  • Competitive skill- and experience-based pay
  • BCBS Medical, Dental, Vision and prescription card benefit packages available
  • Company-paid Life/AD&D- option for additional supplemental and dependent life polices
  • Company-paid Short Term Disability and optional Long Term Disability
  • 401K retirement plan
  • Credit Union
  • Paid Holidays (after 90 days)
  • Paid Vacation and Sick Time
  • Career advancement opportunities
  • Referral rewards program
  • Weekly direct payroll deposits

Southwest International Trucks is an Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or as a qualified individual with disability.


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