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Service Writer in Waco, TX at Southwest International Trucks

Date Posted: 7/30/2018

Job Snapshot

Job Description

Southwest International Trucks has an opportunity for a Service Writer to join our team working for Southwest Idealease in Dallas.  We are seeking a highly motivated individual with strong customer service and management skills.

Job Responsibilities:




  •               Communicate with service customer to determine the nature of the mechanical problems


    •             Secure agreement with customer before repair


    •             Determine warranty eligibility


    •             Develop cost estimates and invoices for transactions


    •             Follow-up on repair with mechanics/ keep customers informed


    •             Handle telephone inquiries/return phone calls


    •             Work with vendors on outside repairs and costs


    o             Update job tickets, entry labor codes and stories


    o             Obtain PO's


    •             Close or pre-invoice all repair orders as required


    •             Assist the Service Manager as needed




Job Requirements

High School diploma or equivalent and 2 or more years minimum experience as a Service Writer, preferably in the Heavy Duty Truck Industry.



  • Current Drivers License, CDL a plus

  • Sales Skills and ability to make appropriate service recommendations

  • Good verbal and written communication skills

  • Solid computer skills-must be able to enter data accurately and quickly

  • Ability to problem solve in an efficient and effective manner




At Southwest International Trucks we value our employees.



Company Benefits:



  • Competitive skill- and experience-based pay

  • BCBS Medical, Dental, Vision and prescription card benefit packages available

  • Company-paid Life/AD&D- option for additional supplemental and dependent life polices

  • Company-paid Short Term Disability and optional Long Term Disability

  • 401K retirement plan

  • Credit Union

  • Paid Holidays (after 90 days)

  • Paid Vacation and Sick Time

  • Career advancement opportunities

  • Referral rewards program

  • Weekly direct payroll deposits



Southwest International Trucks is an Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or as a qualified individual with disability.



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